Brick Slips - 01926 830565

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To complete your return, we require a receipt or proof of purchase.
RETURN PROCESS
To return an item, please email customer service at customerservice@thebrickslipbrothers.com to obtain a Return Merchandise Authorization (RMA) number.
After receiving a RMA number place the item/items securely in its original packaging [and include your proof of purchase], and the items will be collected within 14 working days.
REFUNDS
After receiving your return and inspecting the condition of your item/items, we will process your [return/exchange/return or exchange].
Please allow at least 7 working days from the receipt of your item to process your [return/exchange/return or exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
We will notify you by email when your return has been processed.
EXCEPTIONS
For damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note:
A 30% restocking fee will be charged on ALL returns.
Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us on
01926 830565
Or alternatively
Customerservice@thebrickslipbrothers.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at management@thebrickslipbrothers.com and send your item to: Unit 1, 1 Amherst Way, Warwick CV34 5XH, .